Privacy Policy

1. Introduction

FAÍSCA ORGULHOSA UNIPESSOAL LDA / PROUD SPARK LLC ("we", "us", or "our") is a technology company registered in Lisbon, Portugal under CRV 519527151 and VAT 519527151. We are committed to protecting the privacy of visitors to proud-spark.com and any clients, prospects, or contacts who share information with us.

This Privacy Policy explains what data we collect, why we collect it, how we use it, and the rights you have over that data. By using our website or engaging our services, you agree to the practices described below.

2. Data We Collect

Contact information: When you submit our contact form, send us an email, or call us, we collect your name, email address, phone number, and any project details you choose to share.

Technical data: We automatically collect your IP address, browser type, device information, and pages visited through standard server logs and analytics tools.

Project data: If you become a client, we may collect business information, system credentials, and operational data necessary to deliver our services under a separate engagement agreement.

3. How We Use Your Data

We use the data we collect to respond to your inquiries, prepare proposals, deliver contracted services, send relevant updates about our work, improve our website performance, and comply with legal and regulatory obligations under Portuguese and European Union law.

We do not sell your personal data to third parties under any circumstances. We only share data with service providers who help us operate our business — such as hosting and email providers — under strict confidentiality and data-processing agreements.

4. Legal Basis

Under the General Data Protection Regulation (GDPR), we process your personal data on the following legal bases: your consent when you submit the contact form, our legitimate interest in responding to your inquiry and delivering services, and our legal obligations regarding accounting, tax, and regulatory compliance.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy or as required by applicable law. Contact form submissions are kept for up to 24 months unless you request earlier deletion. Client project data is retained according to the terms of each engagement agreement.

6. Your Rights

Under the GDPR, you have the right to access, correct, delete, or restrict the processing of your personal data, the right to data portability, and the right to object to processing. You may also withdraw consent at any time and lodge a complaint with the Portuguese Data Protection Authority (CNPD).

To exercise any of these rights, contact us at +40774232852 or write to us at Largo Machado de Assis, No. 2, Shop D, 1700-116 Lisbon, Portugal.

7. Security

We implement appropriate technical and organizational measures — including encryption, access controls, and regular security assessments — to protect your personal data against unauthorized access, loss, or disclosure. No system is perfectly secure, but we treat data protection as a core engineering responsibility.

8. Cookies

Our website uses essential cookies necessary for basic functionality and may use analytics cookies to understand how visitors use the site. You can disable cookies in your browser settings without affecting your ability to read our content or submit the contact form.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated version on this page and revise the "last updated" date accordingly.

10. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

FAÍSCA ORGULHOSA UNIPESSOAL LDA / PROUD SPARK LLC
Largo Machado de Assis, No. 2, Shop D, 1700-116 Lisbon, Lisbon District, Municipality of Lisbon, Parish of Alvalade, Portugal
Phone: +40774232852
CRV: 519527151 · VAT: 519527151